Midwest Industrial Rubber Inc
  • Customer Service - Atlanta
  • Atlanta, GA, USA
  • Full Time

Midwest Industrial Rubber, Inc.


MIR is the premier independent, specialty fabricator and distributor of light weight conveyor belting and accessories in North America. MIR was founded in January 1980 in response to the needs of manufacturing facilities to have in-plant expertise, as well as access to products and services that minimize downtime and increase productivity. Our focus is on providing value-added products and services through our 16 full service sales and fabrication facilities located across the U.S. Our corporate headquarters is in St. Louis, Missouri. 


Over the years, we have expanded across America as more and more of our customers requested service in close proximity to their facilities. We have customers in food processing, paper converting & print, package handling, plastics & metals, distribution & warehouse, and other general industries. We continue to expand our customer base by adding innovative, continuous improvement initiatives, and overall value-added services that remain unparalleled to our market competitors.

 Job Description

Job Title:        Inside Sales    

Reports To:   Regional Manager or Sales Manager


Primary Duty and Responsibilities include the following. Other duties may be assigned.

Sales Support 

  • Communication with key branch customers regarding application and technical questions
  • Source product
  • Update survey
  • Improve operations through customer surveys
  • Research historical sales to support team
  • Follow up on outstanding quotes
  • Attend sales meeting
  • Responsible for timely submission of necessary information for reporting purpose.

Key Account Management  

  • Provide customer support
  • Communicate to receive orders for products and installations via fax, e-mail, phone or from sales staff
  • Delegate the processing of orders accurately and timely to CS team
  • Research order history and review inventory for availability
  • Communicate order status with outside sales staff
  • Interact extensively with vendors, customers, and any other person or group
  • Emulate MIR style, philosophy, and persona; drive new account development through marketing collateral with assistance of sales team and management. 

Sales Management  

  • In addition to the above duties, the inside sales position is responsible for the quality and quantity of work processed for customers assigned to their branch
  • Responsible for all customer related tasks not specifically assigned to the customer service team or sales representatives.

Maintain Professionalism 

  • Projects a professional and courteous demeanor when communicating with supervisors, co-workers

Behavior and Communication Skills

  • Excellent Verbal and Written Communication Skills
  • Strong analytical and problem solving skills
  • Ability to effectively present information in one-on-one and small group situations to supervisors, co-workers, customers and vendors.
  • Interpersonal and team skills
  • Act with integrity, demonstrate adaptability, and develop self through learning and feedback.
  • Convey a sense of urgency, persistence, and commitment.
  • Think strategically, analyze issues, use sound judgment, and innovate.


Education and Experience

Bachelors degree preferred for consideration: 1-2 years of related experience also strongly preferred; industrial distribution experience a plus.


Mathematical Skills:

Position requires ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.


Computer Skills:

Position requires ability to understand and utilize Microsoft Office (Word, Excel and Outlook).  Experience with an ERP Software strongly preferred.


MIR's Benefits 

Our unwavering commitment to our employees has always been at the heart of our business, and we believe it is the key to our success. A skilled, educated and enthusiastic workforce is the best asset any company can have, and we value our employees' potential for growth. To help our employees reach their goals, MIR offers tuition assistance and in-house training. And we promote from within, offering our employees opportunities for both internal advancement and relocation.

While we've grown significantly over the years, MIR is also proud to still have a small business atmosphere that values warmth and personal attention. You'll never be just an employee number at MIR each of our employees holds a valued place in our organization.

Our benefits include medical, dental, vision, life insurance, short-term and long-term disability, flexible spending account, 401k, and tuition reimbursement. 

To highlight a few:


Medical Insurance: MIR offers full time employees medical, dental, and vision insurance.


Long Term Disability: MIR pays 100% of the cost for each employee's long-term disability coverage.


401k: For 2018, the discretionary target for MIR is a 3% contribution. Full time employees are not required to match or contribute to receive the MIR contribution.


Tuition Reimbursement: MIR reimburses up to 90% of tuition, after 1 year of employment, for Undergraduate AND Graduate education.


Midwest Industrial Rubber Inc
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