Midwest Industrial Rubber Inc
  • Customer Service - Salt Lake CIty
  • Salt Lake City, UT, USA
  • Full Time

Now Hiring Customer Service Representative - $15-17/hr

Facilitates customer requests for information, quotations and orders by interacting with customers, supervisors, sales team and vendors.

Full Benefits

We promote from within!

What we Offer:

  • $15-17/hr
  • To help our employees reach their goals, MIR offers tuition assistance and in-house training.
  • Position offers potential for growth as the candidate learns the position responsibilities and our industry


  • Medical
    • Aetna - coverage starts on DAY ONE
  • Dental
  • Vision
  • Life insurance
  • Short-term and long-term disability
    • MIR pays 100% of the cost for each employee's short-term & long-term disability coverage.
  • Health Savings Account - with a company contribution of $600 annually
  • 401(k)
    • Company matches 1st 1% at 100%, 50% match of next 5%
  • Tuition reimbursement.
    • MIR reimburses up to 90% of tuition, after 1 year of employment, for Undergraduate AND Graduate education.
  • PTO

About the Position:

  • Summary: Facilitates customer requests for information, quotations and orders by interacting with customers, supervisors, sales team and vendors.
  • Customer Service
    • Provide customer and sales team support for MIR customers
    • Communicate with customers to receive orders for products and installations via fax, e-mail, phone or from sales staff
    • Process customer orders accurately and timely
    • Research customer order history and review inventory for availability
    • Maintain and update customer files
    • Follow-up on orders in progress
    • Communicate order status with outside sales staff
    • Interact extensively with vendors, customers, and any other person or group
    • Emulate MIR style, philosophy, and persona.
  • Sales Support
    • Support Outside Sales Team
    • Perform product research through contact with our vendors
    • Obtain pricing on purchases, generate and follow-up on quotes
    • Prepare monthly reports for the national accounts.
  • Additional
    • Responsible for answering the phones timely and professionally throughout office hours, filing, faxing, e-mailing, and various other office and clerical duties.
    • Communicate with vendors regarding purchasing of materials
    • Verify accuracy of order when receiving vendor products.
    • Allocate cost of inventory to orders
    • Transfer stock to other branches upon request.
    • Process customer billing accurately and timely
    • Assist Corporate Collections Staff by contacting customers to collect on invoices that are past due.
    • Project a professional and courteous demeanor when communicating with supervisors, co-workers, customers and vendors.


  • High school diploma or general education degree (GED); or 12 months related experience and/or training; or equivalent combination of education and experience; industrial distribution experience a plus.
  • Positions requires ability to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situations to supervisors, co-workers, customers and vendors.

  • Position requires ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

  • Position requires ability to understand and utilize Microsoft Office (Word, Excel and Outlook). Experience with an ERP highly preferred.

Midwest Industrial Rubber Inc
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