Midwest Industrial Rubber Inc
  • Customer Service - Appleton
  • Appleton, WI, USA
  • Full Time

Now Hiring Customer Service Representative

Facilitates customer requests for information, quotations and orders by interacting with customers, supervisors, sales team and vendors.

Full Benefits

We promote from within!

What we Offer:

  • $15-17/hr
  • To help our employees reach their goals, MIR offers tuition assistance and in-house training.
  • Position offers potential for growth as the candidate learns the position responsibilities and our industry

Benefits:

  • Medical​
    • Aetna - coverage starts on DAY ONE
  • Dental
  • Vision
  • Life insurance
  • Short-term and long-term disability
    • ​MIR pays 100% of the cost for each employee's short-term & long-term disability coverage.
  • Health Savings Account - with a company contribution of $600 annually
  • 401(k)
    • Company matches 1st 1% at 100%, 50% match of next 5%
  • Tuition reimbursement.
    • MIR reimburses up to 90% of tuition, after 1 year of employment, for Undergraduate AND Graduate education.
  • PTO

About the Position:

  • Summary: Facilitates customer requests for information, quotations and orders by interacting with customers, supervisors, sales team and vendors.

  • Customer Service
    • Provide customer and sales team support for MIR customers
    • Communicate with customers to receive orders for products and installations via fax, e-mail, phone or from sales staff
    • Process customer orders accurately and timely
    • Research customer order history and review inventory for availability
    • Maintain and update customer files
    • Follow-up on orders in progress
    • Communicate order status with outside sales staff
    • Interact extensively with vendors, customers, and any other person or group
    • Emulate MIR style, philosophy, and persona.
  • Sales Support
    • Support Outside Sales Team
    • Perform product research through contact with our vendors
    • Obtain pricing on purchases, generate and follow-up on quotes
    • Prepare monthly reports for the national accounts.
  • ​Additional
    • Responsible for answering the phones timely and professionally throughout office hours, filing, faxing, e-mailing, and various other office and clerical duties.
    • Communicate with vendors regarding purchasing of materials
    • Verify accuracy of order when receiving vendor products.
    • Allocate cost of inventory to orders
    • Transfer stock to other branches upon request.
    • Process customer billing accurately and timely
    • Assist Corporate Collections Staff by contacting customers to collect on invoices that are past due.
    • Project a professional and courteous demeanor when communicating with supervisors, co-workers, customers and vendors.

Requirements:

  • High school diploma or general education degree (GED); or 12 months related experience and/or training; or equivalent combination of education and experience; industrial distribution experience a plus.
  • Positions requires ability to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Ability to effectively present information in one-on-one and small group situations to supervisors, co-workers, customers and vendors.
  • Position requires ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Position requires ability to understand and utilize Microsoft Office (Word, Excel and Outlook). Experience with an ERP highly preferred
Midwest Industrial Rubber Inc
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